Customer Service Agent


WNS Global Services SA (Pty) Ltd


13 Mar 2018

Reference Number



Key Responsibilities:
1. Transaction Processing
Transactions include:
 Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds and re-energizations
2. Query Resolution (Voice, Email & Correspondence)
 Performing welcome calls to new customers
 Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email & white mail (letters/faxes)
 Liaising with internal/ external parties to resolve customer queries
 Analysing and interpreting data on the available systems to resolve customer queries and enable billing & collections
 Obtaining and evaluating all relevant information to resolve product and service queries & complaints
3. Collections & Debt Management
 Making and receiving calls to maximize cash collection, while maintaining customer service & retention
 Collecting cash, minimising bad debt write offs & preventing future cases/failed debits.
4. Data Gathering
 Updating customer and/or company information on all relevant systems
Working Hours:
 The campaign's operational hours are 08h00 - 18h00, Mondays to Fridays (working hours may include Saturdays & public holidays)

Contract Type:

Permanent, Permanent/Contract


Century City
Western Cape
South Africa